Vulnerability Disclosure Policy

We take the security of our systems seriously, and we value the security community. The disclosure of security vulnerabilities helps us ensure the security and privacy of our users

Guidelines

We require that all researchers:

  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing;
  • Use the identified communication channels to report vulnerability information to us; and
  • Keep information about any vulnerabilities you’ve discovered confidential between yourself and Eway until we’ve had 90 days to resolve the issue.

If you follow these guidelines when reporting an issue to us, we commit to work with you to understand and resolve the issue quickly (including an initial confirmation of your report within 72 hours of submission).

In the interest of the safety of our users, staff, the Internet at large and you as a security researcher, the following test types are excluded from scope:

  • Findings from physical testing such as office access (e.g. open doors, tailgating);
  • Findings derived primarily from social engineering (e.g. phishing, vishing);
  • UI and UX bugs and spelling mistakes; and
  • Network level Denial of Service (DoS/DDoS) vulnerabilities

Things we do not want to receive:

  • Personally identifiable information (PII)

How to report a security vulnerability?

If you believe you’ve found a security vulnerability in one of our products or platforms please send it to us by emailing disclosure@eway.com.au. Please include the following details with your report:

  • Description of the location and potential impact of the vulnerability; and
  • A detailed description of the steps required to reproduce the vulnerability (POC scripts, screenshots, and compressed screen captures are all helpful to us).

If you’d like to encrypt the information, please use our PGP key.

—–BEGIN PGP PUBLIC KEY BLOCK—–
Version: GnuPG v1
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=+kYJ
—–END PGP PUBLIC KEY BLOCK—–